AllHands on Segmentation

There are many ways to approach segmenting your market or customers. Demographics like age, gender and location are typically used to define segments. We delve into the attitudinal, psychological and behavioural traits of segments to craft strategies and design communications that really resonate with your target audience.

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Segmentation Example

Home & Contents Insurance


Insurance Disposition

An attitude that influences purchase behaviour is the extent of friendliness or hostility someone has toward insurance companies.

Friendly

Hostile

Insurance Involvement Another trait that influences purchase behaviour is the degree of involvement someone has in the insurance purchase decision.

Low involvement

Friendly

Hostile

High involvement

Methodology

Using survey data and statistical analysis we define groups of people who share similar insurance disposition and involvement traits.

Friendly

Trusting

Enthusiast

Happy

Hedonist

Low involvement

High involvement

Dedicated

Scrutiniser

Resentful

Apathetic

Hostile

Happy Hedonist

Account for 28% of the consumer market.


Are happy with their insurer and value the protection and peace of mind that insurance provides. They spend little time reading policies and tend to renew without comparing other providers, unless faced with a premium increase.

Friendly

Happy

Hedonist

28%

Low involvement

High involvement

Hostile

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HAPPY HEDONIST

Profile

1

Demographics

Young | Affluent | City dwellers | No children | Mortgage | Work full-time

2

MeDia

Instagram | YouTube | Spotify | Video On Demand | Out Of Home

3

INsurance Cues

Video ads | Price promos | Sport sponsorship | Brand reputation

4

Brand health

Low awareness and consideration | Unlikely to switch | Moderate NPS

5

Motivations

Peace of mind | Best value | Ease | Entertaining ads | Build wealth

The aim of marketing is to know and understand the customer so well the product or service fits and sells itself

- Peter Drucker

We apply a human-centered approach to marketing research. Prioritise an understanding of your needs. Deliver data-backed, thoughtful, and precise research solutions so that you can focus on what really matters.


We consult, we collaborate, and we craft.

Contact Us

For a free one-hour consultation and no obligation quote

AllHands Research

Sawtell | NSW | Australia


Duncan McIntosh

+61 484 388 438

duncan@allhandsresearch.com

All Hands

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